Returns / Refunds
Our policy lasts 14 days after delivery of item. If 14 days have gone by since your delivery, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, in the original packaging and unopened.
We will refund your money minus shipping fees and the 30% re-stocking fee plus you will have to pay for the return shipping.
PLEASE DO NOT SHIP A RETURN WITHOUT CONFIRMING WITH US FIRST. Do not ship it back to the address showing in the parcel. Rejecting a parcel will not be returned to our warehouse
You must send us an email or a message on our contact page to start the process
Items that are non-refundable:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
We offer a 1 Year Mechanical Warranty. Please see our Warranty page for details
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Send us an email to start the refund process at email@example.com
Order Modification and Cancellation
Order modification and cancellation should be requested within 6 hours of placing the order.